Loading...

Refund policy

Transparent Refund Policy for Our Loan Services Customers

At Rubida Microfinance, we ensure transparency and fairness in all transactions. Refunds are considered for overpayments or cancellations before loan approval. Service fees and processing charges are generally non-refundable. All requests are reviewed carefully and processed promptly to maintain trust and customer satisfaction.

Refund Eligibility

Refunds are considered only in cases where an overpayment has occurred.

Any cancellation requests must be submitted in writing before loan approval or disbursal.

Once a loan is approved and disbursed, refunds are not applicable.

Service fees, processing charges, or third-party fees are generally non-refundable unless otherwise specified.

Refund Process

All refund requests are reviewed on a case-by-case basis.

Approved refunds will be processed through the original payment method within 7–15 business days.

Rubida Microfinance reserves the right to deduct any applicable administrative charges from the refund amount.

Customer-Friendly Refund Guidelines for Your Peace of Mind

At Rubida Microfinance, we prioritize fairness and clarity in all financial transactions. Refunds are evaluated carefully, focusing on overpayments or pre-approval cancellations. Our goal is to provide a smooth, transparent process, ensuring you feel secure and confident when using our loan services.